My wife was involved in a car accident on 2/25/13. It is now 3/24/13 and we still don't have our car back.
It wasn't even damaged that badly. We probably could have drove it home just by changing out the tire. I've been paying my premiums for over 3 years now (full coverage) and all I get from pronto agents is the run-around. I haven't even been able to get my adjuster (Amy Villareal) to call me back.
Our van is supposedly gonna be ready tomorrow, I guess we'll just have to wait and see. I am very unsatisfied with prontos service and I wouldn't recommend pronto to my worst enemy.