Product: Pronto Insurance Auto Claim Clear all filters (29 of 29 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
So when I got the Mercedes insurance with this pronto insurance was the lowest; full coverage I could find and it sounded too good to be true. When I explained to the lady my situation, she said it was fine if they use my car to help me out in case of an accident, my...
Read more
1.0
San Elizario, Texas
Product
Pronto Insurance Auto Claim
#1163594
Reply to reviews
I was rear ended, last Saturday morning @ 8:40, reported my claim to the claims department Saturday @ 9:15.The girl that took my call sounded about 12 years old and didn't have a clue as to what she was doing. She stated that I should hear from an adjuster by Monday at...
Read more
1.0
Product
Pronto Insurance Auto Claim
I didn't like
  • Sorry attitude
  • Lack of concern
#1139862
Reply to reviews
I was returning from a trip from outer state and I hit a wild animal and called Pronto to file a claim.I got notified that one of the agents are helping me with my claim. I sent photos and everything about the incident. And guess what they came up with the answer? "You...
Read more
Anonymous
Anonymous

I hit something in the road, my fault. Never late on payments, contacted pronto and informed them on the claim. Took 6 hours to get roadside assistance and get my truck towed....

1.0
Product
Pronto Insurance Auto Claim
I didn't like
  • Whole company
#1132120
Reply to reviews

Pronto Insurance - The slowest and worst

#1166053
1.0
Details
My car was hit in the parking lot of the apts. I was just moving into so called pronto to file a claim 30 + days later i am still waiting on them . your adjuster never answers your calls and they are not fast about anything except collecting your insurance payment. They are the worst Do Not Get this insurance.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Pronto Insurance - Worse insurance ever Pronto ins.

#1163034
What ever you do DO NOT buy insurance from Pronto. They will do everything and anything to deny your claim. They will not return calls and are very unprofessional. I warn you DO NOT buy car insurance from Pronto.
Comment
Show

Pronto Insurance - SUCKS!!!!!!!!!!

#1066753
1.0
Details
I pay full coverg3 every month money waisted my car has been in a shop going on 3 m9nths!!!! I this componey could care less i think we should complain an call the news chanels and di something a bout it and close all pronto insurances down nobody answeres you cant contacted a superviser a maneger or nobody pleas. I know uam not the only one this is not a place for nobody its a rip off honestly
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Pronto Insurance Auto Claim Review

#1039534
1.0
Details
Please DO NOT EVEN get this insurance. They are the WORST company. I don't even have this insurance but I got hit by someone who has this insurance company; and it was the worst experience ever. They do not want to accept fault for the accident even though on the police report it shows their client is at fault!
Comment
Show
Value for money
The only reason this company is even getting a star is because I don't have a choice.The manager Viva or whatever her name is has no shame when she tells you a bold face lie directly to your face or over the phone or to her employees. Her employees go out of the way...
Read more
1.0
Product
Pronto Insurance Auto Claim
I didn't like
  • Unprofessionalism and lack of integrity
  • Bad customer service
#1102742
Reply to reviews
I had an accident about 3 weeks ago Pronto was supposed to pay for my car repair since my repair was totaling to $5000 they said they will give me $3,000 and keep my car or they will give me $1800 and give me a salvage title. My vehicle needs some repair n they took it...
Read more
1.2
Product
Pronto Insurance Auto Claim
#1089219
Reply to reviews
Pronto Insurance - Pronto Sucks
Pronto Sucks they are playing games they are in hopes you will move on not collect money owed for damages..They don't answer or return calls claims adjusters or supervisors .. 21 days I have been without my truck they told me they would pay damages but when body shop...
Read more
1.0
Product
Pronto Insurance Auto Claim
I didn't like
  • Unprofessionalism and lack of integrity
  • Bad customer service
#1076667
Reply to reviews
My daughter was visiting one night after an altercation with her BF.She asked to borrow my car the next day to go to work and she had an accident. Pronto didnt cover my car because I couldnt prove that my daughter lived her BF. (BF lives with mother, which means bills...
Read more
1.8
Product
Pronto Insurance Auto Claim
I didn't like
  • Unprofessionalism and lack of integrity
#1075549
Reply to reviews
It took a week before their adjuster looked at my vehicle, then it took 4 days before they gave me the green light to take to a auto shop. They did not want to rent out a car for me because they were still investigating?? (Don't know what kind of investigation)....
Read more
Anonymous
anonymous

Consider yourself lucky Its been 2 and a half weeks and still haven't heard from anyone. Then On top of that they wanted My Girlfriend's pay stubs, and phone records. WTF why ...

Anonymous
gg1

I recently had a situation with one of their "insured" drivers ..what was the name of the adjuster if it's OK to ask

Product
Pronto Insurance Auto Claim
#1042748
Reply to reviews
This is the most unprofessional company I've ever had to deal with in my life one of their insured ran over my vehicle I have been without a vehicle for 3 months.I have tried to contact the claims adjuster and I have left 50 messages on her voicemail requesting a...
Read more
Anonymous
Robert

I'm going through the same *** right now

Product
Pronto Insurance Auto Claim
#1040088
Reply to reviews
This is the most unprofessional company I've ever had to deal with in my life one of their insured ran over my vehicle I have been without a vehicle for 13 days. I have tried to contact the claims adjuster and I have left 22 messages on her voicemail requesting a call...
Read more
Anonymous
Anonymous

Did anyone ever help you out,we are having the same problem and we dont knw what to do next

1.0
Product
Pronto Insurance Auto Claim
#1037627
Reply to reviews