Manufacturer: Pronto Insurance Category: Claims Clear all filters (22 of 22 reviews match)
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I had an accident about 3 weeks ago Pronto was supposed to pay for my car repair since my repair was totaling to $5000 they said they will give me $3,000 and keep my car or they will give me $1800 and give me a salvage title. My vehicle needs some repair n they took it...
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1.2
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Pronto Insurance Auto Claim
#1089219
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Pronto Insurance - Pronto Sucks
Pronto Sucks they are playing games they are in hopes you will move on not collect money owed for damages..They don't answer or return calls claims adjusters or supervisors .. 21 days I have been without my truck they told me they would pay damages but when body shop...
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1.0
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Pronto Insurance Auto Claim
I didn't like
  • Unprofessionalism and lack of integrity
  • Bad customer service
#1076667
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My daughter was visiting one night after an altercation with her BF.She asked to borrow my car the next day to go to work and she had an accident. Pronto didnt cover my car because I couldnt prove that my daughter lived her BF. (BF lives with mother, which means bills...
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1.8
Product
Pronto Insurance Auto Claim
I didn't like
  • Unprofessionalism and lack of integrity
#1075549
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Pronto Insurance - SUCKS!!!!!!!!!!

#1066753
1.0
Details
I pay full coverg3 every month money waisted my car has been in a shop going on 3 m9nths!!!! I this componey could care less i think we should complain an call the news chanels and di something a bout it and close all pronto insurances down nobody answeres you cant contacted a superviser a maneger or nobody pleas. I know uam not the only one this is not a place for nobody its a rip off honestly
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Pronto Insurance Auto Claim Review

#1039534
1.0
Details
Please DO NOT EVEN get this insurance. They are the WORST company. I don't even have this insurance but I got hit by someone who has this insurance company; and it was the worst experience ever. They do not want to accept fault for the accident even though on the police report it shows their client is at fault!
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Pronto Insurance Auto Claim Review

#1034614
1.0
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Terrible! I don't even believe they are a legitimate company. Good luck if you're hit by someone insured through these clowns. You'll waste a week of your time and end up having to go through your own insurance company. Let your own insurance company subrogate the cost, then report them to the state.
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Pronto Insurance Auto Claim Review

#998048
1.6
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Pronto, is not pronto that's for sure. Still waiting on my claim. It's been 3 weeks. I got a hold of my person then the estimator. They both lied! Now waiting for another department to take over. My sister had an accident with other insurance company and within a few days it was taking care of. These people dont even respond to text or emails. After my policy is up, switching companies.
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It took a week before their adjuster looked at my vehicle, then it took 4 days before they gave me the green light to take to a auto shop. They did not want to rent out a car for me because they were still investigating?? (Don't know what kind of investigation)....
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Anonymous
anonymous

Consider yourself lucky Its been 2 and a half weeks and still haven't heard from anyone. Then On top of that they wanted My Girlfriend's pay stubs, and phone records. WTF why ...

Anonymous
gg1

I recently had a situation with one of their "insured" drivers ..what was the name of the adjuster if it's OK to ask

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Pronto Insurance Auto Claim
#1042748
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This is the most unprofessional company I've ever had to deal with in my life one of their insured ran over my vehicle I have been without a vehicle for 3 months.I have tried to contact the claims adjuster and I have left 50 messages on her voicemail requesting a...
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Anonymous
Robert

I'm going through the same *** right now

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Pronto Insurance Auto Claim
#1040088
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This is the most unprofessional company I've ever had to deal with in my life one of their insured ran over my vehicle I have been without a vehicle for 13 days. I have tried to contact the claims adjuster and I have left 22 messages on her voicemail requesting a call...
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1.0
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Pronto Insurance Auto Claim
#1037627
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Bad and very rude experience with this company claim adjusters are rude and hang phone on you, i will never use this insurance and will never recommend to any one. I was ask to get estimates on the claim, i submitted them then they took it upon themselve to send...
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1.0
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Pronto Insurance Auto Claim
I didn't like
  • Bad customer service
  • Unprofessional
#1002075
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Common sense has left the building and taking pride in learning or having knowledge about the job one has taken is an uncommon practice now. Bottom line: avoid Pronto Insurance. I think I get the "pronto" now, pronto at putting the cart before the horse and calling it...
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1.0
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Pronto Insurance Auto Claim
#992586
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My son was on his way back to his training in AF up in Montana and he hit black ice and he flipped his car.Car was totaled and now they say they wont pay out because he has a different address than mine even though he's in training only not actually living up there....
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1.0
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Pronto Insurance Auto Claim
#987321
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I had the same issue with them went through the same exact thing and until this day never was able to talk to the adjuster.I wish I had read this before I claim the accident through them instead of using my own insurance even though it was their customer's fault. I...
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Anonymous
Anonymous

You ALWAYS file an insurance claim with your own company. It's common sense. You know your insurance company, you don't know how the other company is going to handle things...

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Pronto Insurance Auto Claim
#981714
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