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1.0

I’ve delt with way too many issues with this company as one of their insured and also being in an accident with one of their insured and I’m waiting on them to accept liability, there are witnesses and even video on my accident and they choose to stand behind their insured that lied when all the proof is there! It’s been over 2 months now and this is ridiculous.

I reported them to the bar association and I’m now filling a lawsuit.

I am also looking into filing a class action suit against Pronto Insurance and anyone wanting to get in on it please feel free. It’s time somebody stops this company

Reason of review: Poor customer service.

Location: 1407 SW Military Dr, San Antonio, TX 78221, USA

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Guest

WT. ATX...

8-5-19 This company has taken my money. I was over charged by an agent on the phone. so I went in to the store to resolve the issue. They tried to charged more when I came in the same day.

I was given the run around. I just wanted to cancel and get my money back. I was told and was shown in there system that I was getting a refund back in March. I have contacted the South TX office.

There is no one wanting to be involved with this to help. I still have not received any funds nor phone call , email, or voice mail about it. I was past off to fake managers several times. Very poor service.

There was always a problem with the system. They always have to contact underwriting, which they never seem to be able to. Then they try to reach the acct dept. That never works.

I requested several times to speak with the owner. No luck! This is horrible that they would take your money from you like this. It is illegal to over charge and take a person's money, and not provide the service.

I want my refund asap! I will not stop until I get my funds back. This company seems to have a history in taking advantage of clients.

There are some very ungrateful people in this company! I do not recommend this company to anyone.

Guest

My name is Bertha Sanchez 361-742-**** please call me I want to do something about pronto insurance their a rip-off I want to do what ever it takes to stop them from getting customers Even if I have to be outside their place and tell peop my story and how they should not even be in business

Gracey Vjt
reply icon Replying to comment of Guest-1511295

I would join!

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