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Was hit by another driver with Pronto insurance. After numerous phone calls and voice mail messages, they have yet to send an adjuster out to look at the car.

I called the company and asked to speak with a manager and was refused. It has been over 30 days, and still no adjuster has even been out to look at the car! They have no compassion, no integrity. They should be investigated by the Florida Insurance Commissioner.

Absolute worst company I have ever dealt with.

They are nothing but a SCAM.. Stay away from this company.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

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Iโ€™ve been waiting nearly 3 months for them to cover the damages done to my car by one of their drivers, and STILL nothing. They said they sent a check 2 weeks ago, Iโ€™m wondering if they decided to walk it over because there are no signs of this check and no one answer when I try and contact them.

Iโ€™ve asked for corporate emails or a manager phone number and have been ignored at the request also. TERRIBLE company.

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