Pronto Insurance
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Pronto Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pronto Insurance has 1.5 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Pronto Insurance to a friend or colleague.
- Rating Distribution
Pros: Cheap insurance, Cheap, Inexpensive.
Cons: Unprofessionalism and lack of integrity, Lack of concern, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pronto Insurance has 1.5 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Pronto Insurance to a friend or colleague.
- Rating Distribution
Pros: Cheap insurance, Cheap, Inexpensive.
Cons: Unprofessionalism and lack of integrity, Lack of concern, Bad customer service.Recent recommendations regarding this business are as follows: "Worst insurance ever. Not reliable.", "I highly do not recommend pronto insurance!", "Don’t let any insurance make double the money!", "Don't deal with these fools!", "Avoid Pronto Insurance as you will be sorry later".
Most users ask Pronto Insurance for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Pronto Insurance Reviews
"Great company"
Great insurance policy very friendly people always know what they are talking about the girls are super nice
"Having problems paying my insurance"
Im so pissed that every month I have problems paying my bill and then pronto wants to charge me for a cancelled policy. Its canceled due to your auto pay not...
Los Angeles, California
Reply to the reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Auto pay is a pain in the A..
They tell you your payment will be pulled out of your account on a certain day and they never do. It screws up my bill payments then they want to charge you a cancellation fee when it was their fault for not pulling the funds on the day they say they will.
What is auto pay for? And if you pay them direct or through the website yourself they want to over charge you for not hacking auto pay. Thats ridiculous. Then customer service gives you the run around as to why its not taking it when it should lies and more lies.
I am definitely looking for another insurance company. I do not recommend pronto at all
User's recommendation: Worst insurance ever. Not reliable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Claim
Preferred solution: Just trying to get information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laytonville, California
Cheaters
- Language
- Trying to escape claim
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Claim # PR-000294***-**-***
Preferred solution: a status update
West Sacramento, California
Great company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Having problems paying my insurance
- Cheap insurance
Preferred solution: My policy paid
User's recommendation: I highly do not recommend pronto insurance!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pearsall, Texas
Need to cancel and get my money back
- Cheap
- Shouldnt accept putting car insurance twice on same vehicle
Preferred solution: Full refund
User's recommendation: Don’t let any insurance make double the money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellevue, Washington
Insurance claim
Doylestown, Pennsylvania
Disgusting Customer Service
User's recommendation: Don't deal with these fools!
Houston, Texas
Pronto is a Totally unethical company.
- Unethical company
Preferred solution: Cancel my policy
User's recommendation: Avoid Pronto Insurance as you will be sorry later
Dissatisfied customer
I was involved in an accident with an insured for your company Oct 6, police reported submitted Adjuster James Gallen decided the total loss, my rep. is Jonathan Baucham, is the person I am dealing with, Back and forth very DISRESPECTFUL, hangs phone up on me because he thinks I am 20 and inexperience, I however December 4, spoke to him me gain and he refer me to Jose Gallon who said he spoke to my Lean Holder, and he will only pay the lean holder, I was informed that I can retain the vehicle from Jonathan Bauchan, but I had to pay out of pocket for towing and the body shop, before I get the vehicle, they are saying they have to retain the vehicle before they pay the lean company, not me, still awaiting the check to fix my vehicle.
- Dishonest terrible company
Preferred solution: Deliver product or service ordered
User's recommendation: never have to deal Jose Gallon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service and even poorer website operatioin
Called 4 times to make a payment. All 4 times, my call was dumped after waiting and when I finally became the first caller in line, it dumped my call!
I then, contacted the online chat. The person on the other end asked for my policy number and I immediately sent it. Crickets. She never came back on the chat and it eventually timed out.
The website has never functioned properly to make payments online, which they heavily encourage. This time was no different.
On the 5th attempt to get in the call tree, someone finally picked up and I was able to make my payment. However, when i told her what happened, she offered no apology or anything. She just said," Is there anything else I can help you with?
That's it.
She seemed annoyed with me even suggesting I was upset and her heavy sighs told me all I needed to know. Think I'm going to cancel my policy and find another company that wants my money and wants me as a customer.
Now, if I can get back in the call tree. I wonder how many attempts it will take this time, to cancel?
- Inexpensive
- Difficult to contact
- Bad customer service
- Website sucks
Preferred solution: Apology
User's recommendation: Don't do it!!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Id research for a better company.
Bartow, Florida
Run from this horrible company!
Accepted me and then dropped me!
- Cheap insurance
- Nothing about the business fraud
- Lack of concern
- Unprofessionalism and lack of integrity
Preferred solution: Let the company propose a solution
Same, they’ve done this to me twice that I forgot to sign paperwork.. which is bs. Then I went in signed it and they still canceled my policy after I had paid it, and wanted to me to pay again to get my policy back
About
Pronto Insurance specializes in insurance and financial services. As an insurance agency it focuses mainly on auto insurance and home insurance. The company offers 1, 3, and 6 month auto policies with different options to fit any budget.
For people who need help with their income taxes Pronto Insurance provides income tax preparation and year-round availability to answer any questions. This service includes free estimates and assistance when clients receive amendments from the IRS.
Pronto Insurance offers franchise opportunities to everyone who wants to become its agent. It operates mainly in Texas in such cities as Houston, Laredo, San Antonio and Corpus Christy. The company is in the market since 1997.
Pronto Insurance is ranked 283 out of 1820 in Insurance category
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